Cancellations, rescheduling and refunds
Refund terms for Monitorvectorgrid cohort audits, model reviews and revenue cohort clinic sessions.
Before work begins
You may cancel a booked engagement by emailing hello@monitorvectorgrid.digital. Unless the signed proposal says otherwise, a full refund is available when written cancellation reaches us at least ten working days before the start date.
For cancellations five to nine working days before starting, we refund payments less reasonable preparation already completed and non-recoverable costs approved by you. With fewer than five working days’ notice, the reservation deposit is non-refundable because analyst time has been held and replacement work is unlikely.
Rescheduling
One reschedule requested at least five working days in advance is normally free, subject to availability. Later changes may incur the documented preparation cost. Cohort clinics require three working days’ notice to move without charge.
If Monitorvectorgrid cancels and no acceptable replacement date is agreed, all payments for undelivered work are refunded.
Work already underway
After an audit or review starts, fees for completed stages and authorised expenses are non-refundable. Any remaining prepaid amount is returned after deducting work completed at the day rate stated in the proposal. Purchased specialist services or secure transfer costs are refundable only when the supplier refunds them.
Missing a scheduled clinic without notice is treated as a no-show and is non-refundable. If illness or an emergency prevents attendance, contact us promptly; we consider a replacement date fairly.
Concerns about delivered work
Raise a scope or quality concern within ten working days of delivery, identifying the relevant calculation or promised output. We first correct errors or complete an omitted in-scope item at no charge. If a material failure cannot be remedied in a reasonable period, we may issue a partial or full refund proportionate to the affected work.
A change in commercial outcome, disagreement with a documented assumption, or a forecast not later being realised does not by itself establish refund eligibility.
Method and timing
Approved refunds return to the original payment method, normally within ten working days. Bank processing may add further time. Statutory rights are unaffected, and any specific signed engagement terms take precedence where they offer different protection.